Never Miss A Call

New Phone System Helps Auto Industry Broker Never Miss A Call.  
ISC helps client reduce costs and improved customer service with Cisco Unified Communication system.

EXECUTIVE SUMMARY

Industry:  Auto Broker
Location:  Traverse City, MI
Employees: 8

CHALLENGE

• Fast effective call routing and queuing.
• Fast deployment and local support.

RESULTS

• IP telephoney, voicemail, and software controlled switchboard help ensure that no incoming calls are lost or mishandled
• SPA525G2 phones quick routing features

SOLUTION

• Cisco Unified Communications 500 Series provides a single, cost effective integrated

Challenge
Small 8 person local online auto broker needed a phone system that could handle the fast pace of his business of bidding on repossessed and damaged vehicles and reselling to a wide variety of customers.  This client needed a phone system that would keep incoming calls routed and queued efficiently.  It is vital to this company that n call would be lost, dropped, or left on hold too long.  The client wanted a single platform that would provide a long-term reliable solution.  They also wanted quick deployment by a local provider, ISC.

Result
ISC received the request for proposal, and within 30 days the client had a circuit and a new Cisco IP telephony phone system installed and receiving calls. 

Solution
Our expert staff at ISC was able to determine that a Cisco UC would meet the client requirements, select the appropriate solution, and deploy within 30 days.