Ease of Mind Network Management Service

This service is designed to cost effectively reduce or eliminate computer problems and service interruptions, while maximizing your network’s security, performance, and stability. So you can focus on your core business operations, knowing that your technology infrastructure is protected and monitored by an experienced local managed service provider (MSP) for a reasonable fixed rate.

We effectively deliver proactive, high-quality, experienced, dedicated support, and best of breed system management tools to enable your network to sustain your business in an increasingly complex IT environment. We will analyze your network, and consult with you to define a service level that aligns with your unique business objectives and budget. Whether we are augmenting your existing IT staff or directly managing your network, there is a plan that best fits your business technology requirements.

“Ease of Mind” is ideal for business owners who:

Need to have their computer network, e-mail, database, and internet access up and running 24/7/365 without problems.
Value the security of their data, and want to do everything possible to prevent loss, corruption, or theft.
Want to maximize the speed, availability, and performance of their network.
Cannot afford to divert critical personnel or resources to resolve computer problems and other complexities of operating a computer network.
Want to be proactive not reactive in assuring the maintenance of their mission critical business applications and data.
Want to avoid unexpected and costly on-site break/fix visits.
Want IT support to be a fixed cost for budgeting purposes with measurable cost savings.
Want to make sure their technology is up to the task of meeting their business goals.
Want ease of mind - to focus their energy and resources on productivity, agility, and strategic growth of core business.
Want to be ahead of their competition with system upgrades, technology advances, complex data management solutions, and solving regulatory and compliance issues.
Want to satisfy evolving customer demand, and safeguard customer information and privacy.

“Ease of Mind” to achieve your business objectives

· ISC’s technology investments. Our “Ease of Mind” network was created to provide our customers with cutting edge business practices to give you the competitive edge. We have invested our resources in a best of breed IT management framework, and enhanced our Network Operations Center (NOC) in Traverse City. With these powerful tools we can install and configure systems, collect system status data, protect critical data and system resources, and provide a variety of unique managed services to our customers.

· ISC’s “Ease of Mind” team. Think of our dedicated staff as your trusted IT advisor. We have been serving the technology needs of our clients for over 25 years. Visit our web-site for a listing of our staff experience, project management capabilities, business partnerships, technology certifications, and various areas of technical expertise.

· Positively impact your bottom line and boost your budgeting capabilities. Imagine what it would cost you to purchase the advanced technology, and hire the highly certified engineers available to you with the “Ease of Mind” program. For a fraction of the cost, you can budget your IT support as a fixed monthly expense, and save money on costly on-site service calls.

· ISC’s “Ease of Mind” Managed Services will level the playing field. In an increasingly complex technology environment, you can receive the same level of system support as your larger competitors for a fraction of the cost with EoM.

· Protect your customers and mission critical data. Cyber crime can affect any computer connected to the internet, compromising your customer information, or crippling your critical systems and applications.
- How much does your business stand to lose if your security is breached?
- How reliable is your data backup system?

· Business survey reveals - MSP support “exceeds” customer satisfaction in critical areas: Improve mean time between failure/interruption by 25%, System uptime or availability by 25%, Overall quality of IT system network environment by 20%, Contribution of IT system to meeting company and business goals by 16%, and PC maintenance expenses by 14%.

Business survey reveals - routine labor/time intensive IT management tasks that can effectively be performed by MPS’s. Anti-virus – 91%, Data Backup – 89%, Technical support – 72%, Windows patch – 71%, Remote system admin 71%, Systems monitoring – 68%, PC audits – 38%.
Remote client access to network dashboard. As a member of the “Ease of Mind” program, you will have access to comprehensive information about your network. You will discover this tool useful for self audits, machine summary, workstation monitoring.
Achieve your business objectives. Our business objective is to assist in achieving yours! We take a consultative approach to developing a managed service solution to meet your unique business and budget requirements. Describe your top three business objectives and schedule your comprehensive 27 - Point Network Audit today!